What We Can Offer
- Managing, operating, troubleshooting the server system (AD, SCCM, Hyper-V, Fire-wall…)
- Make proposal and implement for installing/upgrading server/storage system (Hardware/Software)
- Maintenance other IT infrastructure devices
- Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, Infrastructure and Network for end users
2. Other: Perform other tasks following IT manager’s request.
- Have deep knowledge and understanding about server system (Windows), Network, Coding skills, VBA script/Macro (Excel) and web
- Have CCNA/MCSA, CCNA certificate(CCNP/ MCSE/ ITIL/PMP (MCSE, CCNP is an advantage)
- Bachelor’s or University’s Degree in IT and/or Telecommunications.
- Can communicate in Basic English/Japanese (communication skills in both speaking and writing) (Japanese is an advantage)
2. Working experience:
- Have experience (at least 2-3 years) in IT customer service.
- Have experience managing, operating, troubleshooting big server system.
- Have experience in working with Japanese customers is an advantage.
- Have experience in Scripting and Task automation: Windows Script (VBS, PowerShell), Microsoft Office Script (Macro - VBA) is an advantage.
3. Soft skills:
- Hardworking, attention to details and willing to learn new things.
- Strong High level of document skills (MS Office, MS Project…)
- Have Problem-solving skill.
- Have the ability to work independently as well as part of the team.
- Flexible working time: can work in shift/over time/at weekend/on holidays