Customer Service - Entry Level

WHAT WE NEED: • Verify the identities of customers by handling incoming documents according to established procedures. • Handle incoming and outgoing customer calls. • Manage customer inquiries effectively. • Represent the company professionally in all customer interactions, adhering to industry standards and internal quality criteria to enhance customer satisfaction and increase positive feedback. • Interact with customers in a friendly and respectful manner, upholding ethical principles.

JOB REQUIREMENTS: • Open to candidates at an entry-level • Fluent in spoken English and Vietnamese. • Demonstrates high self-confidence, persuasion skills, and flexibility. • Possesses a strong independent work ethic. • Can start immediately. • Knowledge of Forex is considered an advantage. • Able to work in a shifting schedule. BENEFITS: • Competitive salary range • Opportunity to gain knowledge about the financial industry. • Potential for promotion to Experienced Customer Service Representative and Senior Customer Service Representative roles. • Work as part of a friendly team in a convenient office environment. • Possibility to participate in office events and activities.