Customer Service Excutive (6 Months Contract)

- Release booking (Get booking order, check Global Route Map, Feeder & M/V space, contract, Equipment,

create feeder code, Confirm & release booking to customers).

- Control booking by service, allocation assignment, available feeder space.

- Control booking shortfall (Check booking status with customers, container empty pick-up before ETD to

avoid last minute shortfall).

- Notification of vessel schedule to customer (CY Cut-off, port skip, delay, ETC…).

- Control loading on-board from feeder to mother vessel. Handle shifting, rollover, mis-connection if any.

- Coordinating with Operation Team (OPS) for Empty Supply/Return.

- Make loading list and send to OPS team.

- Send loading confirmation to customer.

- Correspondences and follow up emails with related parties.

- Manage contract performance (Beneficial Cargo Owner group).

- Contact customers to get any information required by sale team.

- Guide new customer how to make booking via web, EDI, APP services (If any).

- Make EQ projection weekly basic.

- Audit B/L freight manifest: Check and fix error.

- Do report when required by Manager, Head Quarter.

- Back-up for SSR team, outbound DOCS on requirements.

- Trouble shooting issues, Customer’s claim if any.

- University Degree. Majoring in Economics, Sea Transport Economics, Business Administration or English

- Good written and verbal English (Certificates are required)

- Computer literate, especially with Internet Explorer, MS Office.

- Working Experience/ Professional requirement:

- At least 01-year experience in container shipping industry or forwarding company.

- Have good knowledge of shipping, import and export

- Good skill of communication, negotiation, trouble-shooting, customer service…

- Dynamic, Responsibility, Professionalism.