Customer Service Executive

Time:

Early Shift: 8:00-17:00

Late Shift: 12:00-21:00

Working Day: 5.5 Days per Week

Description:

- Respond to customer queries in a timely and accurate way, via email, chat, and phone.

- Identify customer needs and help customers use specific features.

- Analyze and report product malfunctions (for example, by testing different scenarios or

impersonating users).

- Update our internal databases with information about technical issues and useful discussions

with customers.

- Share feature requests and effective workarounds with team members.

- Follow up with customers to ensure their technical issues are resolved.

- Gather customer feedback and share it with our Product, Sales, and Marketing teams.

- Ensure the customers are well supported and happy with our service.

- Reporting illegal videos in social media.

- Posting products on online sales channels (E-commerce platform)

- Assist manager to create a User guidance/Help Center.

- Assist finance to send monthly invoices and check payment status from clients

- Perform Telesale/Sales task per required quota daily ,weekly ,monthly (40% bandwidth of working)

- Other ad-hoc tasks as assigned by the head of the department

- Proficient in using the Internet and Microsoft.

- Zendesk proficient is highly referable. Technical background is appreciated.

- Able to work in English.

- Good customer service skills

- Team work, good communication.

- Self-discipline, initiative, detail-oriented and responsibility.