Customer Service Executive (1 Year Contract)

• Receive orders based on customer information, then enter the SAP system, verify the order details, and send them back to the distributor for confirmation

• Communicate with Distributor/Sales/ Trade team related to goods, out of stock status and inform the distributor about the expected stock availability timeline.

• Discuss with the customer about their current debt situation (AR Balance)

• Tracking CO allocation by distributor

• Tracking SO pending to inform to distributor

• Answering information about products and service questions

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Receive and process return orders

• Reporting by distributor and send out

• Receive orders based on Portal or mail, enter the Portal system to check price, compare order on SAP system, verify the order details, and submit on Portal system for confirmation

• Based on the activities program from DP, adjust the format for MT orders

• Notify about orders exceeding credit limits, request approval for orders exceeding credit limits, and process the orders again

• Contact the MT customer to have schedule delivery date.

• Coordinate with Sales to resolve all issues related to goods during transportation

• Receive and process return orders

• Reporting by distributor and send out

• Work closely with the DP team to inform about out-of-stock items and the next order schedule of the supermarket so they can prepare the goods.

• Work carefully with the Log team to ensure all processed orders are completed for the day, monitor the shipping process, and inform the customers.

• Work carefully with the AR to monitor the funds that have been transferred to the company's account.

• Ensure the order is booked at the required time.

• Receive and verify orders via SAP/Portal; confirm with distributors.

• Communicate stock status and availability timelines.

• Coordinate with Sales, Trade, and Logistics teams on delivery and goods issues.

• Monitor AR balances and credit limits; request approvals as needed.

• Track CO allocations, pending SOs, and return orders.

• Respond to product/service inquiries and resolve complaints.

• Adjust MT order formats per DP programs.

• Schedule deliveries with MT customers.

• Ensure daily order processing and shipping completion.

• Collaborate with AR team to monitor fund transfers.

• Generate and send distributor reports.