Customer Service Executive
Mô tả công việc
• Carry out transactions with customers/ shipping lines to arrange Import and Export shipments according to the Company's process.
• Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation, Invoicing and cost booking.
• Cooperate with worldwide agents to handle shipments.
• Handle documentation for all kinds of shipments (export and import, sea/air freight) until close a file. Make quotation/ Debit Note and collect the full documents as required by the company.
• Problem solving in order to improve service delivery standards and minimize cost impacts.
• Providing timely and effective solutions: involve to troubleshoot complex customer issues, collaborating with team members, sales, and operations to provide timely and effective solutions.
• Executive CS dept KPI and track for actual performance.
• Work with related departments in the company to ensure the information is transparent, consignees are coordinated continuously.
• Ensure customer satisfaction and feedback to customers in a professional manner.
• Prepare periodic reports, update system timely and accurately.
• Together with sales make sure for customer satisfaction and upsell service to existing customers.
Yêu cầu công việc
1. Education:
• Graduated from universities majoring in Foreign Trade, Logistics, economics, business administration or other related majors.
• Have knowledge of logistics or companies specializing in forwarder.
• Have knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.
2. Working Experience:
• 1 - 2 years of relevant working experience in the forwarding or import-export industry; the background for global forwarder and familiar with system will be preferable.
• Priority is given to strong experience of US route both sea/air.
• Fluent in English, Chinese is preferred.
• Good MS Office.
3. Professional Skills:
• Good Customer service skills with customer-oriented minded.
• Good communication and interpersonal skills.
• Innovative & creativity mindset to achieve better efficiency.
• Strong problem-solving skills.
• Good negotiation skills.
• Ability to work independently and under high pressure.
4. Attitude:
• Sharp minded, fast learning
• Pro-activity & teamwork spirit.
• Honest & Enthusiasm.
• High sense of responsibility.
• Eager to learn and improve for the better.
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Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
09/10/2024
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Communication skills, Customer service skills, Forwarding, Logistics, Problem-solving
Hậu cần/Giao nhận
Bất kỳ
1
Không giới hạn
Địa điểm làm việc
12th Floor, Sao Mai Building - 19 Le Van Luong, Thanh Xuan, Ha Noi
Tòa Nhà Sao Mai, 19 Lên Văn Lương, Thanh Xuân Hà Nội
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