Customer Service Executive

• Carry out transactions with customers/ shipping lines to arrange Import and Export shipments according to the Company's process.

• Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation, Invoicing and cost booking.

• Cooperate with worldwide agents to handle shipments.

• Handle documentation for all kinds of shipments (export and import, sea/air freight) until close a file. Make quotation/ Debit Note and collect the full documents as required by the company.

• Problem solving in order to improve service delivery standards and minimize cost impacts.

• Providing timely and effective solutions: involve to troubleshoot complex customer issues, collaborating with team members, sales, and operations to provide timely and effective solutions.

• Executive CS dept KPI and track for actual performance.

• Work with related departments in the company to ensure the information is transparent, consignees are coordinated continuously.

• Ensure customer satisfaction and feedback to customers in a professional manner.

• Prepare periodic reports, update system timely and accurately.

• Together with sales make sure for customer satisfaction and upsell service to existing customers.

1. Education:

• Graduated from universities majoring in Foreign Trade, Logistics, economics, business administration or other related majors.

• Have knowledge of logistics or companies specializing in forwarder.

• Have knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, customs.

2. Working Experience:

• 1 - 2 years of relevant working experience in the forwarding or import-export industry; the background for global forwarder and familiar with system will be preferable.

• Priority is given to strong experience of US route both sea/air.

• Fluent in English, Chinese is preferred.

• Good MS Office.

3. Professional Skills:

• Good Customer service skills with customer-oriented minded.

• Good communication and interpersonal skills.

• Innovative & creativity mindset to achieve better efficiency.

• Strong problem-solving skills.

• Good negotiation skills.

• Ability to work independently and under high pressure.

4. Attitude:

• Sharp minded, fast learning

• Pro-activity & teamwork spirit.

• Honest & Enthusiasm.

• High sense of responsibility.

• Eager to learn and improve for the better.