Customer Service Executive

CUSTOMER SERVICE EXECUTIVE (TIẾNG TRUNG)

Specific Accountabilities:

Work with vendors, customers, ODMs and internal Schenker teams to achieve customer’s expected service level.

1. Contract management:

• Prepare and update all PVMI mandatory Documents: warehousing and logistics agreement templates, shipping guideline, customer/supplier training slides.

• Control contract and Legal documents in Bonded Warehouse. Monitor the validity of contract and work with contract management team for renewal on time.

• To monitor, analysis and share the status of supplier’s shipment, warehouse activities to related stakeholders.

2. Customer services:

• Ensure all commercial and contractual activities are captured and process within DBS is executed in a compliant manner.

• Work with Schenker regional supplier on-boarding team to carry out on-board training, handle pilot shipment and ensure to handover to operation team after pilot with smooth process.

• Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders

• Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution

• Other customer service related tasks may be required by line manager.

3. Billing:

• Verify vendor’s monthly billing data

• Make billing to customer/supplier and follow up to ensure on time payment

• University Degree upwards

• Minimum 3-year experience in Logistics or Supply Chain Management or related fields (import - export, procurement, ...), preferably with a 3PL or Distributor

• Experienced in making billing, managing contracts with customer/vendors

• Working experience in Bonded warehouse is an advantage

• Good spoken and written English, ability to speak Chinese is an advantage

• Well-versed with MS office applications

• Good understanding of warehouse processes, WMS, SAP is an advantage

• Able to analyze data and prepare presentations

• Good communication and presentation skill

* Working time: Mon - Fri (8:00 - 17:00) and Sat Morning (8:00 -12:00)

* Daily shuttle bus for employees departing from Hanoi