Customer Service Executive

• Receive requests from clients/agents.

• Check and update schedules of carriers and co-loaders as required by clients or sales; send booking confirmations upon request.

• Be responsible for accurate shipping documents and follow up on shipping schedules.

• Check and issue all related documents for shipments (Pre-alert, Bill of Lading, Air Waybill, Manifest, Credit Note, Debit Note, etc.).

• Support and handle all customer requirements (pick-up and delivery arrangements, free time, closing time, SI cut-off, customs clearance, cargo insurance, etc.).

• File AMS, AFR, ICS2 for export shipments to the USA, Japan, and EU.

• Follow up, check, and update shipment and delivery status; coordinate with clients and internal departments to resolve any arising issues.

• Input shipment data into the internal system.

• Follow up on export shipments until completion.

• Ensure all charges and related documents are collected from customers, overseas partners, and local agents; report to the Operation Manager if any charges or documents are pending.

• Ensure all tasks are completed timely and accurately.

• Perform other duties as assigned by Managers or Directors.

• Bachelor’s degree in Logistics, International Business, or a related field.

• 2–3 years of experience in customer service for export shipments.

• Strong communication skills with the ability to resolve issues quickly and effectively.

• Good command of English (both spoken and written).

• Solid knowledge of export procedures and related documents (Pre-alert, Bill of Lading, Air Waybill, Manifest, Credit Note, Debit Note, etc.).

• Detail-oriented, careful, and able to work under pressure.

• Strong teamwork and self-management skills.

• Proficient in MS Office and relevant shipping applications.

Benefits:

• Competitive salary and performance-based bonuses.

• Training and professional development opportunities.

• Professional, dynamic, and friendly working environment.

• Social and health insurance in accordance with Vietnamese labor law.

• Additional company benefits (annual leave, team-building, extracurricular activities, etc.).