Customer Service Executive

• Be responsible for managing the end-to-end logistics process for international freight shipments (air, ocean, or land);

• This role ensures that shipments are handled efficiently, accurately, and in compliance with global regulations. Work closely with customers, carriers, customs brokers, and internal teams to ensure timely cargo movement and documentation accuracy;

• Handle day-to-day operations of import and/or export shipments via air, sea, or land;

• Coordinate bookings with carriers, agents, and partners while ensuring space and equipment availability;

• Prepare and manage shipping and customs documentation including Bills of Lading, AWBs, commercial invoices, packing lists, and certificates of origin;

• Liaise with global agents and overseas offices for shipment instructions and updates;

• Track shipments and provide status updates to customers and internal stakeholders;

• Ensure timely customs clearance by coordinating with customs brokers and ensuring document compliance;

• Manage timely data entry into the company’s logistics system;

• Monitor and resolve operational issues, delays, or disruptions and communicate resolutions effectively;

• Ensure compliance with international trade laws, Incoterms, and internal SOPs;

• Assist in preparing reports, KPIs, and shipment performance analysis;

• 2–3 years of experience in freight forwarding operations (air/ocean/land).

• Familiarity with MSDS, dangerous goods transportation, and IMDG regulations, knowledge of chemical logistics or experience handling chemical cargo is preferred.

• Strong knowledge of international shipping practices, Incoterms, and customs regulations.

• Proficiency in freight forwarding and logistics systems (e.g., CargoWise, SAP).

• Excellent organizational and problem-solving skills.

• Strong attention to detail and ability to work under pressure.

• Languages: Fluent in English, Mandarin-speaking ability is preferred.