Customer Service Executive

Key Responsibilities

- Manage orders from contract confirmation to final delivery, ensuring smooth execution and customer satisfaction.

- Respond promptly and professionally to customer inquiries via phone, email, and chat.

- Monitor account receivables and ensure timely payments.

- Coordinate with internal departments (Documentation, Planning, Operations, etc.) to resolve operational issues efficiently.

- Coordinate with internal teams to follow up on customer orders, deliveries, and any special requests to meet customer expectations.

- Handle customer complaints and collaborate with the Customer Service Manager to implement service improvements.

- Track shipments and proactively address potential delays.

- Travel for business as required.

- Assist the Manager with other customer service-related tasks or special projects as required.

- Bachelor's degree in Business Administration, International Business, Supply Chain, or a related field.

- Minimum 1 year of experience in customer service, logistics, or export operations, preferably with international customers (Japan, Korea is a plus).

- Proficient in English (both written and spoken).

- Fast learner, independent, and passionate about customer support.

- Strong negotiation, communication, and problem-solving skills, with the ability to handle unexpected situations.

- Knowledge of Incoterms and export procedures.

- Ability to work under pressure and manage multiple tasks effectively.

- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Office 365; familiarity with Salesforce CRM is a plus.