Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Resolve customer complaints via phone, email, mail or social media
Yêu Cầu Công Việc
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Benefits:
- Social insurance, health insurance will be applied legally
- Annual company trip, weekly teambuilding activities
- 13th monthly salary
- Young and dynamics working environment with open working space