Customer Service Executive

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

Yearly 13 month salary, performance bonus, other benefits according to Company policy
24/7 Accident Insurance and Health Insurance
Annual leave 12 days/ year

Mô Tả Công Việc

1. Objective of the function:
CS Executive is responsible to work directly with customer and support to Sales Team to deliver the highest possible standard of services to both internal and external customers to achieve agreed delivery target.

2. Main responsibilities:

• Handle order processing in including DTM, sample order and bulk order.
• Handle customer services inquires and solve issues arising from customers/forwarders/ third-parties relating to the order processing, if any.
• Prepare and meet deadline of weekly and monthly report, if any
• Solve the complaints from customers about late delivery, wrong products, wrong
orders input…..
• Coordinates with related sections (Sales, Planning, Manufacturing, Warehouse, Distribution, QA, Technical, Credit control,..) to solve :
- Customer complaint
- Returned goods, exchange goods, order/invoice cancellation
- Delivery errors
- Special requirements of product / process / document
• Provided order details, documents or any special requirement to customer as requested.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

3. Knowledge, experiences, education, skills, personal competencies and behaviors:

• University graduated.
• Good at English
• Proficient in Microsoft Office
• Experienced with SAP systems is advantageous
• Experienced in CS field within related industries preferred.
• Ability to work independently and take initiative
• Ability to analyze, identify and solve the problem quickly and effectively.
• Good telephone communication skills.

Địa Điểm Làm Việc

Tòa nhà Hateco Hoàng Mai , thôn Sở Thượng, P.Yên Sở, Q.Hoàng Mai, Tp.HN

Về Chúng Tôi

Since 1854, AMANN has been one of the global leaders in the field of high-quality sewing and embroidery threads. From universal sewing threads to special high-tech threads, AMANN offers a wide range of threads for all sewing applications.
More than 2,150 motivated employees work for our success in more than 100 countries world-wide. AMANN produces at its own production sites in Europe and Asia exclusively. This is the basis for our high degree of flexibility and customer proximity.

AMANN's headquarter, Amann & Söhne GmbH & Co. KG, is located in Bönnigheim, Germany. The management consists of Bodo Th. Bölzle (CEO and chairman of the board), Wolfgang Findeis (CFO), and Peter Morgalla (COO).
Please go to this website to know more about us www.amann.com

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Địa Điểm Công Ty

KCN Tam Thăng, Xã Tam Thăng, TP Tam Kỳ, Tỉnh Quảng Nam

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

HR Dept.

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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