Customer Service Executive

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Above market remuneration, private comprehensive healthcare, 12 paid leave days per annum;
Professional working environment;
Company trip, employee wellness benefits (badminton club, gym club), monthly b-day party.

Mô Tả Công Việc

- Position: Customer Service Executive
- Working location: 2nd Floor, KicoTrans Building, 46 Bach Dang, Ward 2, Tan Binh Dis, HCMC.
- Working time: Full time from Monday to Friday and Saturday morning.

1. Job Description
- Handle customer inquiries by telephone, email and other means of communication;
- Manage large amounts of inbound and outbound calls, include but not limited to Customer welcome calls, premium reminding, and lapsed calls in a timely manner;
- Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met;
- Build relationships and engage customers by taking the extra serives to provide pleasant customer experience;
- Maintain high rate of FCR (First call resolution) and minimum CAR (Call abandon rate);
- Keep records of all conversations in the company’s database in a comprehensible method;
- Produce call reports and do analysis on call data;
- Follow up payments and required documents from clients and business partners.
- Allocate work to staffs.
- Involve in ad-hoc projects assigned by the direct supervisor;
- Prepare and report to Operation Manager.
- Lodge tax returns, issuing invoices, provide administrative support to accountants.
- Follow up and update all IT problems and solutions with IT staffs.
- Other tasks assigned by manager.

2. Benefit:
- Top and competent salary will be paid for experienced candidates, and good performance candidates.
- Annual leave/sick leave, insurances, 13th month salary and bonuses, … as Vietnam Labour Law
- Training updated knowledge/information of International Taxation and Accounting.
- Practising your English skill
- Travelling, Team-building activities.
- Friendly and dynamic working environment.
- Gifts for good performance staffs.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Qualifications/ Education backround in Economics/ Trade/ Finance/ Accounting/ Insurance/ Hospitality;
- Customer management system experience preferred;
- Testing system experience preferred;
- Excellent in English is a must (all 4 skills: Listening, Speaking, Writing, Reading);
- Customer service oriented & Good knowledge of MS Office applications;
- Good interpersonal and communication skills (oral & written);
- Good time management skill, and able to prioritize work to ensure efficiency;
- Has a positive attitude and is a fast learner;
- Able to work under high pressure environment and able to work independently as well as in a team;
- Ability to process requests with accuracy and deliver within service standards;
- Willing to take on additional responsibilities/task when assigned;
- Candidates with no experience are welcome as training will be provided.

Địa Điểm Làm Việc

2nd Floor, KicoTrans Building, 46 Bach Dang, Ward 2, Tan Binh Dis, HCMC

https://www.accountingdevelopmentglobal.com/

- We are a professional accounting firm that provides full range of services to our partner organizations in the Australian accounting industry.
- Our accounting and business advisory firm experts can provide you tailor-made solutions that will give you a wealth of knowledge and help your business grow like you'd never seen them before

Xem toàn bộ thông tin công ty
TOÀ NHÀ KICOTRANS, LẦU 2, 46 BẠCH ĐẰNG, PHƯỜNG 2, QUẬN TÂN BÌNH, TPHCM
25-99 nhân viên
HR DEPT
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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