Customer Service Executive - 6 month contract

Customer Service Executive - 6 month contract

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 2038 lượt xem - Hết hạn trong 8 ngày

Các Phúc Lợi Dành Cho Bạn

Healthcare & Personal Life Insurance
12 Annual Leave & Bonus
Teambuilding

Mô Tả Công Việc

We are looking for a SEASONAL employee who is interested in working in the Customer Service team (Export) at CMA CGM Vietnam.
This position will sign a 6-month contract to backup for maternity leave.

The tasks you are expected to perform:

- Sending Sailing Schedule to customers
- Balance vessel weight/ allocation (cut-list)
- Inform customers any change of schedule - delay/omit vessels/ roll-over/ M.V/ transit time/ evacuation plan
- Handle COD/Ship Back request - check cost & routing, communicate to HO/ POT/POD & customer to arrange COD/ship-back confirmation
- Solve customers' complaints: bad equipment, damaged cargo, vessel delay, rollover…
- Container miss-matching checking with customers (including x-stuffing)
- Follow up transit time
- SOP sent to customers: Loading confirmation, Sailing schedule, agreed forecast…
- Chase VGM
- Send idle notice to customers (idle containers at POD)
- Inform customers of the new SOP instructed by HO (OFAC countries, Africa,…)
- Check container list/co-operate with OPS/TTS on holding request, x-stuffing, wrong POD customs, wrong vessel, shifting, temperature discrepancy, …)
- Handle Sale lead from agents - check with customers to arrange loading plan
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

To perform the job well, you would need:

- Education: College/ Bachelor degree; major in Sea Transportation, Export- Import, International Business, Foreign Trade, International Business,...
- Experience: 0.5-3 years working experience in a similar position in a shipping company or Freight Forwarder
- Personalities: careful, hardworking, responsible, teamwork spirit, high accountability, Customer Service mindset.
- Skills: Problem Solving, Good Communication
- Language: Fluent English communication
- Computer: an intermediate level of MS Office.

Địa Điểm Làm Việc

81 Hàm Nghi, Nguyễn Thái Bình, Quận 1, Hồ Chí Minh, Việt Nam

From its base in Marseille, the CMA CGM Group is present in more than 160 countries through its network of over 755 agencies, with more than 110,000 employees worldwide.
With a young and diversified fleet of 566 vessels, the CMA CGM Group serves over 420 of the world's 521 commercial ports. Through more than 257 shipping lines, the company operates on every one of the world's seas. Its global presence and efficient ships like the CMA CGM JACQUES SAADE enabled the CMA CGM Group to transport a volume of 20,98 million TEUs last year.
The CMA CGM Tower is in Marseille. It is a building worthy of a major player in the French economy. CMA CGM is the largest private employer in Marseille, the city where the company was founded in 1978.
With strong family values, the CMA CGM Group is dedicated to the growth of all its stakeholders. We own a diverse portfolio of brands and subsidiaries that take care of our customers and their cargo wherever they are in the world, door-to-door.
APL in Singapore
ANL in Oceania
CNC in the Intra-Asia market
Containerships in Europe
Comanav in North Africa
Mercosul in South America
CMA Ships for vessel and crew management (Maintenance, supplies, shipbuilding projects etc.)
CMA Terminals & Terminal Link (Terminal construction, acquisition and operation)
CEVA LOGISTICS

Xem toàn bộ thông tin công ty
Floor 8th, Ruby Tower, 81-85 Ham Nghi Street, Distric 1, Ho Chi Minh City, Vietnam
100-499 nhân viên
Ms. Khoa
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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