Customer Service Executive - 6 month contract

We are looking for a SEASONAL employee who is interested in working in the Customer Service team (Export) at CMA CGM Vietnam.
This position will sign a 6-month contract to backup for maternity leave.

The tasks you are expected to perform:

- Sending Sailing Schedule to customers
- Balance vessel weight/ allocation (cut-list)
- Inform customers any change of schedule - delay/omit vessels/ roll-over/ M.V/ transit time/ evacuation plan
- Handle COD/Ship Back request - check cost & routing, communicate to HO/ POT/POD & customer to arrange COD/ship-back confirmation
- Solve customers' complaints: bad equipment, damaged cargo, vessel delay, rollover…
- Container miss-matching checking with customers (including x-stuffing)
- Follow up transit time
- SOP sent to customers: Loading confirmation, Sailing schedule, agreed forecast…
- Chase VGM
- Send idle notice to customers (idle containers at POD)
- Inform customers of the new SOP instructed by HO (OFAC countries, Africa,…)
- Check container list/co-operate with OPS/TTS on holding request, x-stuffing, wrong POD customs, wrong vessel, shifting, temperature discrepancy, …)
- Handle Sale lead from agents - check with customers to arrange loading plan