Customer Service Executive (Bilingual in English & Chinese)

Customer Service Executive (Bilingual in English & Chinese)

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What We Can Offer

13th-month bonus + performance bonus + annual salary appraisal
Healthcare insurance
14 days of annual leaves

Job Description

Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment:
- To respond and ensure the customer enquiries and requests are addressed in a timely manner.
- To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
- To assist and back up other team members and provide supports and report to Supervisor.
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Job Requirements

- Bachelor’s degree.
- At least 02 working years. Experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management... is preferable.
- Bilingual skills in English & Chinese (full professional proficiency).
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.
- Willing to work overtime (if any).
*** Shuttle buses are provided from all districts in HCMC)

Job Locations

Lot E.01, Trung Tam Road, Long Hau IP, Can Giuoc, Long An Provice
Nhà Bè, Thành phố Hồ Chí Minh, Việt Nam

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.5 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent, creative and sustainable solutions to elevate brands and accelerate performance from design to retail store floor. The company’s industry leading, end-to-end solutions include innovative heat transfer technology, RFID and price management supply chain solutions and sustainable packaging services. Based in Framingham, Massachusetts, Avery Dennison RBIS employs 20,000 employees in 50 countries. For more information, visit  www.rbis.averydennison.com
 
Avery Dennison Vietnam has manufacturing facilities and offices located in ​Lot E01 Trung Tam Road, Long Hau Industrial Park, Can Giuoc, Long An, Vietnam; and Sales office in Hanoi, covering Vietnam and Cambodia markets.

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Lot E.01, Trung Tam Road, Long Hau IP, Can Giuoc, Long An Provice
1,000-4,999 staffs
Recruitment Team
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.