Customer Service Executive – Call Center (Availability to Work on Shift Patterns to Cover 24/7 Roster)

Customer Service Executive – Call Center (Availability to Work on Shift Patterns to Cover 24/7 Roster)

$400 - $500 203 lượt xem - Hết hạn trong 15 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment

Mô Tả Công Việc

Reports Functionally To: Aspire Lifestyles Service Delivery Manager
o Salary from $400 to $500
o Welcome young candidates from 22 to 30

***OVERALL PURPOSE OF THE JOB:
The full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers.

***SPECIFIC RESPONSIBILITIES:
• Fulfill customer’s requests via inbound calls, email and chat channels
• Strives to leave the customer with a positive customer experience after every contact
• Initiates outbound calls in compliance with program needs and requirements.
• Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multi-task and prioritize in a fast-paced environment.

***Other Duties
• To abide by and uphold all Aspire Lifestyles policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and other management team members.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

***REQUIRED WORK EXPERIENCE / KNOWLEDGE:
• Have customer service experience in call center: travel/tourism, hospitality, hotel/guest services, retail banking
• Have at least 2 years of experience
• Strong communication and customer service skills
• Strong at

**REQUIRED COMPETENCIES:
• Customer Service
- Possesses passion for Customer Service Excellence
• Technology
- Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools
• Communication
- Is an active listener; listens to what customers are saying both directly and indirectly
- Explains information/concepts clearly and logically, verbally and in writing
• Problem Solving
- Able to quickly and easily gather needed facts, information and knowledge to efficiently and effectively solve problems
- Able to work in a calm, logical and professional manner
• Teamwork and Collaboration
- Maintains a positive attitude toward work and others at all times
- Focuses on building strong relationships with peers and management and works well within a team environment

***REQUIRED LANGUAGES:
• Good oral and written English language skills

Địa Điểm Làm Việc

Số 106 Nguyễn Văn Trỗi, Phường 08, Quận Phú Nhuận, TP Hồ Chí Minh

Aspire Lifestyles is the global leader in loyalty solutions and Concierge services.

Engaging our clients’ customers by opening doors to high-touch personalized service, a wealth of special offers, access to extraordinary experiences and delivering extraordinary results, every time.

Aspire Lifestyles, an International SOS Company is a Concierge industry pioneer with nearly 30 years of experience designing and managing high-performance loyalty and Concierge programs. Aspire Lifestyles continues to push the industry to the next level with innovative program design and features. With integrated global operations in 21 markets, robust digital platforms, an unmatched degree of global lifestyle partnerships, and a blueprint for savvy social media marketing, Aspire Lifestyles continues to shape the future of customer engagement and relationship management strategies.

Website: https://www.aspirelifestyles.com

Xem toàn bộ thông tin công ty
Lầu 7, Số 106 Nguyễn Văn Trỗi, Phường 8, Quận Phú Nhuận, TP Hồ Chí Minh
25-99 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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