Customer Service Executive/chuyên Viên Dịch Vụ Khách Hàng

1.) Objective of the function:

• Work directly with customers on daily basis (Receive, confirm delivery date of customer orders and follow orders till the final destination)

• Deliver the highest possible standard of services to both internal and external customers.

• Develop continuous improvement initiatives to enhance customer satisfaction and ensure that AVN delivers competitive advantage

2.) Main responsibilities:

• Work close with sales team and customers purchasing team by fax, E-mail, phone and meeting if required.

• Handle order processing in including DTM, sample order and bulk order

• Receives customer order, review stock and production with warehouse, Amann factories to supply and delivery on time

• Confirms order with customer

• Negotiate with customer if any term does not meet customer requirement

• Proceeds order in SAP system and follow up order and do necessary actions to assure order delivered to customer as promised

• Work close with logistic to make sure orders to follow up

• Receive and coordinates with related sections (Sales, Planning, Manufacturing, warehouse, Distribution, PQ, Technical, credit control,..) to solve Customer complaint

• Returned goods, exchange goods, order/invoice cancellation and delivery errors

• Provides order details, documents or any special requirement to customer as requests

• Checking, sorting goods and ensure customers received their correct goods from HCM warehouse

• Clearance customs, testing product for customs clearance

• Prepare weekly and monthly report.

3.) Applied rules, regulations, authorities:

• Amann Group Code of Conduct

• Company policies and regulations.

• University graduated.

• Good at English

• Proficient in Microsoft Office

• Ability to work independently and take initiative

• Ability to analyze, identify and solve the problem quickly and effectively.

• Good telephone communication skills.