Customer Service Executive (Good Command of English, Equivalent to IELTS Score of 6.5)

Customer Service Executive (Good Command of English, Equivalent to IELTS Score of 6.5)

Địa Điểm Làm Việc: Hà Nội
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Mô Tả Công Việc

1. POSITION PURPOSE
Increasing customer satisfaction by providing helpful information, answering questions, and responding to complaints. Being the front line of building positive customer experience by taking care of every touchpoint a customer has with the company.

2. RESPONSIBILITIES
- Take ownership of customer issues; Troubleshoot problems and see them through to resolution via email, chat, text, phone call
- Escalate unresolved issues to the appropriate internal teams
- Resolve escalated issues on payment gateway systems
- Collect prompt and accurate feedback from customers
- Document knowledge in the form of solution articles
- Make reports, complete other department-related tasks assigned by supervisor, manager

3. COMPENSATION & BENEFITS
- Gross Salary 8,000,000 - 12,000,000 VND/month
- Allowance: 500,000 VND/month; motorbike parking fee: 150,000 VND/month.
- Probation time: 02 months
- Medical and social insurance abided by Vietnam’s Law; other benefits followed company’s policy (company trips; team building; annual bonus in holidays)
- Many chances to perform in the global market, developed countries (The US, EU) in E-commerce with super-fast growth rate.
- Working with young, enthusiastic and proactive associates in an inspiring environment.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. QUALIFICATION AND EXPERIENCE
- Bachelor degree
- Good command of English (speaking, reading, writing skills) equivalent to IELTS score of 7.0 (certificate is not required)
- Advantages:
+ Having experience in service industry, customer
+ Knowledge of Western cultures

2. SKILLS & ATTRIBUTES
- Service mindset; patience, willingness to learn, ability to work under pressure
- Skills:
+ Effective communication;
+ Negotiation;
+ Problem solving;
+ Time management; organized;
+ Teamwork
+ Basic skills in using Microsoft Office and Google Workspace apps;

Địa Điểm Làm Việc

Văn phòng 806 - Tầng 08, Tòa nhà Toyota Thanh Xuân, 315 Trường Chinh, Đống Đa, Hà Nội.

Công ty Cổ phần GOAT Empire Việt Nam – GOAT Empire Vietnam., JSC

Business: E-commerce, Design, Marketing & Advertising.

Website: https://goatempire.vn/

GOAT, being the Greatest Of All Time, is not only our Direction, but also our Guiding Principles in everything we do. Established in 2017, we see ourselves as a pioneer in the field of cross-border e-commerce industry. Within four years of growth, we have been escalating quickly, from human resources to the number of fulfillments. Our stores were listed among Top 300 Merchant of Shopify; notably, we have become Official Partner with Google, Inc. Achieving greatness has become the ultimate goal for our company here.
In GOAT Empire, creativity and technology lie in the core of our business. To keep them flowing from the within of our young and enthusiastic talents, GOAT Empire takes pride in creating an energetic and inclusive working environment while simplify procedures by applying technologies to our activities, to ensure that we will continue breaking through despite any opposing forces.

Xem toàn bộ thông tin công ty
Tầng 08, Tòa nhà Toyota Thanh Xuân, 315 Trường Chinh, Đống Đa, Hà Nội.
25-99 nhân viên
HR Team
CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

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