Customer Service Executive/ Merchandiser (English or Bilingual Chinese-English Speaking)

1. Handle order processing in accounts:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

- Provide responsive order management support including order entry, or expediting and shipment information to customers

Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)

2. Handle customer complaint:

- Resolve customer complaints professionally and tactfully.

- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other

staff, submit for approval replacement orders if needed, following up with accountant, sales...related to invoices, payment issues

3. Coordinate with other department:

- Partner with Inside Sales to assist in achieving sales goals.

- Proactively communicate supply chain issues and provide alternatives.

- Coordinate with Logistics and Operations on capacity planning and scheduling.

- Back-up team-members when workload makes this necessary

4. Following-up:

- Coordinate & follow up return, defected labels in handling process properly

- Bachelor’s degree.

- At least 02 working years related experience in at least: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

- Strong written, verbal skills in English (proficient in business) or bilingual Chinese-English (~HSK4 and above) (highly preferably)

- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

- Excellent customer service & presentation skills.

- Willing to work OT if any.

Other Informations:

- Working hours: 08:00 AM - 04:15 PM (Mondays - Friday)

- Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam (Shuttle buses are provided from all districts in HCMC)

- Breakfast allowance monthly

- Daily lunch & dinner are provided

- Professional MNC Working Environment

- 13th monthly salary

- Quarterly Incentive Bonus

- 15 annual leave days

- Overtime calculation according to Labor Law

- Annual Performance Review

- Healthcare Insurance

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.