Customer Service Executive (Night Shift for US Client)

Innovature BPO provides business and technology outsourcing services to clients in North America and Asian markets. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment. For more information about us, please access https://innovatureinc.com WHAT YOU WILL BE DOING: - Ensure timely, accurate, and consistent data entry of employee information into the information system. - Maintain up-to-date and accurate employee records, paperwork, and forms. - Complete online workflow activities promptly and consistently. - Oversee the background investigation process for all new hires, including adjudication. - Adhere to Standard Operating Procedures (SOPs) and update them as necessary. - Proactively escalate issues to managers/supervisors when needed. WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: - A competitive monthly salary based on your ability - 13th month Tet bonus & bi-annual performance bonus - Annual salary review - Attractive employee awards: Employee of Year, Semi-Annual outstanding employee - Social insurance and healthcare insurance upon Vietnam Labor Code - PTI insurance package, and annual health check - An English-speaking environment - An open culture that spurs creativity, innovation, and inclusivity - A variety of training courses for your career development - Diverse activities to foster relationships, including company trips, year-end party, employees’ birthdays - An open-space office, a cafeteria, and a range of modern equipment - Other allowances from referrals and special occasions (weddings, seniority, and new-born baby) WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone from 8PM – 5AM (Mon – Fri). Flexibility and remote work options are available.

WHAT WE ARE LOOKING FOR: - Possess a minimum of 1-3 years of experience in Customer Service. - Demonstrated willingness to continuously learn and adapt to new conditions. - Excellent command of English communication (both written and verbal) to receive training and maintain regular communication/reporting with the client’s team. - Positive attitude and a strong focus on customer service. - Strong sense of urgency and the ability to multitask effectively. Even if you don't possess extensive qualifications, we warmly welcome Fresher and Intern applicants who are eager to learn and grow. There's opportunity to transition to full-time roles when positions become available.