Customer Service Executive -Order Processing and Logistic (7 Months contract)

Job Responsibilities • Input, verify and confirm customer orders and forecast • Handle customers’ enquiries and process order and monitor delivery status to ensure resolution to customer’s satisfaction. • Liaise with Factories to ensure that our requests for supplies are met. • Liaise and coordinate shipping efforts between customers, Omron NSC, Factories, warehouse and third party suppliers. • Provide daily administration support duties including updating of reports, documents, controls & filing. • Ensure timely reporting and monitoring of inventory and backlog status. • Monitor customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy. • To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders. • To provide logistics solution pertaining to customer needs. • Investigate customer complaints, identify root causes and implement corrective actions • Ensure timely closure of all complaints. • Close monitoring of monthly sales target to ensure that it is in line with the amount forecasted. • To assist sales personnel in processing sample to customers when required • Other duties which may be assigned from time to time to achieve corporate objectives

• Bachelor's Degree in Business Administration / SCM / Logistics or relevant discipline fresh graduate, OR, • Diploma in Business Administration / SCM / Logistics or relevant discipline with a minimum of 3-5 years of working experience in an operational environment in a service industry, preferably in the electronics sector, may be considered. • Experience with factories is a plus. • Relevant professional business administration / SCM / Logistics certification is a plus. • Experience with electronic components (relays, switches sensors etc.) is a plus • Experience in electronics manufacturing industry is a plus • Computer literate and familiar with Microsoft Office Applications • Minimum travel to visit factories or customers when required