Customer Service Executive (Sea Export)

We are looking for a proactive and detail-oriented Customer Service Executive (Sea Export) to join our growing team!

* Key Responsibilities:

• Handle feehand / nomination shipments from sales team or overseas agents.

• Check and propose suitable sailing schedules based on customer inquiries.

• Input booking data and shipment information into the internal system.

• Coordinate with carriers, agents, and internal teams to resolve issues and ensure smooth operations.

• Proactively update clients on shipment status and handle any delays or exceptions.

• Report to the manager and complete other assigned tasks.

• At least 2 years of experience in Sea Export / Freight Forwarding TP lanes ( Freshers are also acceptable with negotiation salary)

• Knowledge of sea export procedures, logistics operations, especially TP lanes.

• Good teamwork, multitasking, and problem-solving skills.

• Strong sense of responsibility and ability to work under pressure.

• Proficient in computer skills.

• Good English skills (both written & reading).

* Benefits:

• Salary: 13-15M base on ability + 13th month + Tet bonus & annual performance bonus.

• Working hours: 8:00 – 17:30, Monday – Friday (off on weekends).

• Annual leave: 12 days/year after probation.

• Professional, supportive environment with opportunities to grow in the logistics field.

► Working condition

• Working Place: Ha Noi