Customer Service (Good Japanese, Tech industry)

• Reviews issues and contacts customers to understand issues.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

Must have:

1. Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)

2. Open for freshers who can wait for the Bachelor degree and work full time

3. Can understand English technical document, and have basic English conversation skills

4. Willing to work during Tet and holidays (with a salary up to 400% the normal rate according to Vietnam law)

5. Strong communication skills and interest in IT industry

Nice to have:

1. Have the experience in Customer service related roles