Customer Service (IELTS 6.5 +)

• Handle emails and phone calls with an eloquent approach and resolve queries or issues in a well-spoken manner

• Connect clients with service providers

• Serve as the primary contact for service issues, complaints, major changes, and plan reviews.

• Promote services to new clients

• Manage client's budgeting information and assist with plan reviews by evaluating goal achievement, solving implementation issues, and setting new goals.

• Do other admin tasks such as: generate monthly reports, create service agreements, service booking, etc.

• Take on other ad-hoc duties and admin tasks

• Ensure confidentiality of all customer and organizational information.

• Prepare and submit daily, weekly, and monthly reports.

• Collaborate with team members to meet KPIs and report to team leaders and managers.

• At least 3 - 7 years of office experience. Candidates with experience in Customer Service at international companies will be given priority.

• Proficient in Microsoft Office, with excellent communication and problem-solving skills.

• Fluent in Vietnamese and English (IELTS 6.5+).

• Strong interpersonal, listening, and written/verbal communication skills.

• Ability to adapt communication style and resolve conflicts.

• High numeracy and literacy.

• Friendly, team-oriented, and capable of working under pressure with accuracy.

• Good organizational and task-management skills.

• Proactive and innovative in work.

• Accounting or finance background is a plus.

Benefits:

- Pay rate: 500 - 1200 USD/ month

- Working time: 8 AM - 5:30 PM From Monday to Friday

- 13th-month salary

- Travel opportunities

- Quarterly team-building events

- Social insurance coverage

- 12 days of annual leave

- Professional working environment.

- An enjoyable working environment full of dedicated young people.

- Opportunities for personal development and a great team culture.

- No overtime