Customer Service Intern

Department: Customer Service

Location: Ho Chi Minh, Hai Phong

Internship type: Full-time

Job Summary

In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.

ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.

Internship Program 2026 at ZIM is opening now!

Customer Service Intern will support the Customer Service team in daily operations related to booking, customer communication, and documentation. This role offers hands-on experience in customer service in shipping industry.

Key Responsibilities

• Support in handling customer inquiries via email and phone

• Assist in booking processing, shipment follow-up, and cargo status updates

• Coordinate with internal departments (Operations, Documentation, Sales) to ensure smooth service delivery

• Support preparation and checking of shipping documents (Booking confirmation, BL draft, etc.)

• Update shipment details into internal systems accurately and timely

• Assist in handling customer complaints and service-related issues under supervision

• Perform other administrative and customer service tasks as assigned

Requirements

• Final-year student or fresh graduate majoring in Logistics, International Business, Foreign Trade, Maritime Studies, or related fields

• Can work full-time from Monday to Friday

• Good communication skills in English (written and spoken)

• Basic knowledge of logistics/shipping is an advantage

• Careful, detail-oriented, and responsible

• Willingness to learn, proactive attitude, and good teamwork skills

• Ability to work with MS Office (Excel, Word, Outlook)

Benefits

• Internship allowance

• Professional working environment in a global shipping company

• Hands-on experience in customer service and container shipping operations

• Training and guidance from experienced professionals

• Opportunity to become a full-time employee after internship (subject to performance and business needs)

Internship Duration

• 9 months, starting from Mar to Dec 2026.