Customer Service Liaisons (Japanese)

Key Responsibilities:

• Welcome and assist patients at reception and throughout their visit

• Provide accurate information regarding our services, procedures, and doctors’ schedules

• Assist patients with appointment booking, insurance claims, and medical paperwork

• Act as an interpreter between patients and doctors when needed

• Follow up with patients for feedback, follow-up appointments, and ongoing care

• Maintain a professional and empathetic attitude in all patient interactions

• Collaborate closely with clinic staff, doctors, and the management team

• Assist with communication materials or marketing activities when required

• Vietnamese currently living in Da Nang

• Bachelor’s degree

• At least 3 years’ experience in customer service, hospitality, or a medical setting is a plus

• Proficiency in Japanese (N2 or above); conversational English is required

• Strong communication and interpersonal skills

• Friendly, patient, detail-oriented, and professional

• Basic computer skills (Word, Excel, email)