Customer Service Manager

Địa Điểm Làm Việc: Hồ Chí Minh
Từ $1000 949 lượt xem - Hết hạn trong 8 ngày
Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

Lương tháng thứ 13 + thưởng doanh số (nếu có).
BH sức khoẻ BIC
Tham gia BHXH, BHYT theo quy định pháp luật.

Mô Tả Công Việc

- Control and distribute company’s space inventory with all liner
- First contact with liner if there’s any contract/ booking/ shipment’s issue and build up relationship with liners
- Perform space review with carrier as well as controlling carrier’s fix weekly allocation and make sure fulfillment is above 80% at all time
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies

- Manage Pricing and Customer Service team’s performance on daily basis as well as give proper advice
- Follow up on operation details and ensure what they’re doing is appropriate
- Follow up on team’s report regarding company’s volume as well as Sale’s team performance review
- Delegate director’s instruction/Rule to team
- Communicate effectively with other managers to unify company’s working process
OTHER than the above task, full fill a normal customer service job as below:
Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.
- Develop customer and agents’ relationship by providing professional services and outstanding support to their needs
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Other tasks as assigned by the Board of Director
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. Experience: At least 5 year working experience in logistics, transportation, maritime, business administration, import-export, marketing of foreign trade.
2. Advanced skill:
• Foreign language: English IELTS 6.5 or equivalent, speaking Chinese is an advantage
• Skills in planning, working programs and implementing plans.
• Skills in organizing, assigning and arranging work, knowing how to set priority and important work characteristics.
• Skills in analyzing, synthesizing, evaluating and detecting risk problems, finding root causes of problems to propose suitable solutions.
• Communication and persuasion skills.
• Teamwork skills, conflict resolution and internal conflicts.
• Problem solving and decision - making skills.
• Computer skills: good use of Word, Excel, PowerPoint.
• Knowledge and experience in US-UK/ China freight forwarding is an advantage.
• Good communication skills, customer orientation, negotiation skills, achievement-driven, teamwork spirit
• Experience of strategic decision making and service delivery to meet ambitious targets
3. General skills:
• Understand and have business sensitivity.
• Knowledge system
• Logical thinking
• Creative thinking

Địa Điểm Làm Việc

03 Vo Van Tan Street, Ward 6, District 3, HCMC

Pudong Prime Int' Logistics Inc. was established in 1996 with headoffice in Shanghai and 14 other offices in the regions of China Mainland. In 2018, perceiving the acceleration of Viet- nam Economy also the emergence of Vietnam's position in world trade, Pudong Group decided to set up an office in Ho Chi Minh City, Viet Nam, which means, we - Pudong Prime Viet- nam-was first launched in mid-2018.
With main focus on Transpacific trades from Asia, we have earned reputation in the industry for being a reliable logistic partner and being a member of FIATA, IATA, WCA, VLA and NVOCC/FMC under license no. #027785
Our history began with just 6 people and now up to 40 at all. Pudong staff is divided into 5 departments with 5 managers of each, who is responsible for taking care of a team of 7-8 staff which is called: Sales Team, Customer Service Team,
Document Team, Accounting Team, and HR team.

Xem toàn bộ thông tin công ty
03 Vo Van Tan Street, Ward 6, District 3, HCMC
25-99 nhân viên
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

Vững vàng sức khoẻ, vững tâm sự nghiệp