Customer Service Manager

$1000 - $1500

Hết hạn trong 7 ngày
1115 lượt xem
Hồ Chí Minh

Mô tả công việc

• Perform Quality Control Inspections for all ICR Center • Other duties as assigned or requested; • Facilitate and negotiate company position with “hard to resolve” service requests; • Continually evaluate and assist in revisions to current warranty program to enhance ICR’s brand image • Work closely with other management areas to ensure operational consistency within the organization and all lines of business; • Responsible for implementing and enforcing customer services rule and regulations for the Customer Service; • Provide strategic direction, planning, and execution to meet/exceed productivity, brand representation, and efficiency goals; • Provide leadership and oversight of management for service operations; • Monitors all pertinent benchmark requirements for the department (error rate, priority order intake, on-time delivery, parts outages; • Must be knowledgeable of, and comply with the Company’s policies and procedures; • Communicate and project the “we care” attitude to all customers and employees through all forms of communication (writing, verbal, appearance); • Establish, monitor and work with team to improve on all aspects of service operations.

Yêu cầu công việc

• Bachelor’s degree or equivalent work experience; • Experience managing operational customer service teams; • Financial and budget/expense management experience; • Must be willing to travel to meet with clients, attend conferences as well as assist Sales with site visits to potential clients; • Able to adapt and succeed in a changing environment; • Excellent communication and negotiation skills; • Demonstrate ability to motivate and communicate with others at all levels; • Strong strategic and customer focus with an understanding of the wider issues impacting the relevant markets; • Demonstrated track record of operational effectiveness; • Experience and knowledge working with Salesforce a plus; • Evidence of well-developed leadership skills; • Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment; • Proven Management and/or relationship management experience; • Strategic thinking and planning; • Experience to effectively manage, direct, and motivate staff.

Các phúc lợi dành cho bạn

Lương, thưởng cạnh tranh
12 ngày phép năm
Tham gia lớp học tiếng Anh dành cho nhân viên

Thông tin việc làm

21/03/2024

Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng

Giáo dục/Đào Tạo

Trưởng phòng

Dịch Vụ Khách Hàng, Customer Service, Customer Care, Management

Bất kỳ

Địa điểm làm việc

48 Hoa Sứ, Phường 7 Phú Nhuận, Phú Nhuận, Ho Chi Minh City, Vietnam

Công Ty TNHH Em Biết Đọc
Công Ty TNHH Em Biết Đọc
Công Ty TNHH Em Biết Đọc

48 Hoa Sứ, Phường 7, Quận Phú Nhuận, Thành phố Hồ Chí Minh

(Xem bản đồ)
100-499 nhân viên
HR Department