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Mô Tả Công Việc
Active participation in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success.
Continuously identify service gaps, make recommendations and implement solutions to enhance customer satisfaction.
Active engagement of local vendors/suppliers/stakeholders to seek solutions or value add to Customers. Including BCP in times of crisis.
Develop and Drive Vendor Logistics Program with the aim to grow local Revenue
Regular Dashboard to ensure daily process integrity and compliance. From booking to Document issuance to PO creation. Provide ILS Origin lifecycle visibility.
Lead and Closeout any Audit issues identified.
Periodic review of Productivity, Headcount and G&A budgets, competitor benchmarking, and relevant KPIs
Active engagement with internal stakeholders (Finance, Service Quality, Operations, IT, etc) on Process improvements/innovation.
3. People - Management
Determine organization structure, roles and responsibilities, and performance targets for the function
Establish a culture of service excellence, flexibility, and cost consciousness
Shape L&D, Succession Plans, Policy changes for a Sustainable organization
Manage peak/off-peak resource allocation and drive inter-department workflow efficiencies
Yêu Cầu Công Việc
In-depth knowledge and experience of local Carrier, Forwarder, CFS, and Documentation procedures and International Supply Chain flows.
In-depth knowledge of local (Vietnam) regulatory, regional practices, cultural differences.
Track record in managing large accounts (complex business rules) and engaging MNC stakeholders
Highly data-driven and process-minded leader, who has led large teams
Able to articulate complex supply chain topics, meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.
Able to leverage technology or mobilize suitable stakeholders to implement solutions.
Cross functional experience is highly preferred.
International work experience is advantageous.