Customer Service Manager

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Các Phúc Lợi Dành Cho Bạn

Meals Allowance, 13th salary, Yearly Bonus-Salary Review, Wellness Program; Free coffee/tea/pantry
Extra Insurance for employee & dependents, 16 AL days, Engagement activities during a year
Varied kinds of training, from functional technical - soft skills; Career Development Program

Mô Tả Công Việc

1. Customer / External
Active participation in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success.
Continuously identify service gaps, make recommendations and implement solutions to enhance customer satisfaction.
Active engagement of local vendors/suppliers/stakeholders to seek solutions or value add to Customers. Including BCP in times of crisis.
Develop and Drive Vendor Logistics Program with the aim to grow local Revenue

2. Process
Regular Dashboard to ensure daily process integrity and compliance. From booking to Document issuance to PO creation. Provide ILS Origin lifecycle visibility.
Lead and Closeout any Audit issues identified.
Periodic review of Productivity, Headcount and G&A budgets, competitor benchmarking, and relevant KPIs
Active engagement with internal stakeholders (Finance, Service Quality, Operations, IT, etc) on Process improvements/innovation.

3. People - Management
Determine organization structure, roles and responsibilities, and performance targets for the function
Establish a culture of service excellence, flexibility, and cost consciousness
Shape L&D, Succession Plans, Policy changes for a Sustainable organization
Manage peak/off-peak resource allocation and drive inter-department workflow efficiencies
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

University Degree or equivalent, with a minimum of 8-10 years working experience in the logistics industry and proven track record in Customer Service/Operations
In-depth knowledge and experience of local Carrier, Forwarder, CFS, and Documentation procedures and International Supply Chain flows.
In-depth knowledge of local (Vietnam) regulatory, regional practices, cultural differences.
Track record in managing large accounts (complex business rules) and engaging MNC stakeholders
Highly data-driven and process-minded leader, who has led large teams
Able to articulate complex supply chain topics, meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.
Able to leverage technology or mobilize suitable stakeholders to implement solutions.
Cross functional experience is highly preferred.
International work experience is advantageous.

Địa Điểm Làm Việc

285 Cách Mạng Tháng Tám, Phường 12 (Quận 10), Quận 10, Thành phố Hồ Chí Minh, Việt Nam

APL Logistics is the go-to global supply chain specialist for companies in the Automotive, Consumer, Industrial and Retail sectors.
In Vietnam, APL Logistics is one of top consolidator in Retail sectors with 4 offices and 5 modern warehouses across the countries, providing a comprehensive range of supply chain and logistics solutions, supported by partnerships with local market leaders.
APL Logistics is a member of the Kintetsu World Express group, a global logistics services provider. For more information, visit

Xem toàn bộ thông tin công ty
285 Cach Mang Thang Tam, Ward 12, District 10, Ho Chi Minh City
100-499 nhân viên


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