Customer Service Manager

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 857 lượt xem - Hết hạn trong 2 giờ

Các Phúc Lợi Dành Cho Bạn

Premium Insurance
15 Annual Leave
Laptop provided

Mô Tả Công Việc

As a Customer Service Manager, you will directly supervise a team of 15-20 front line employees to ensure the highest quality of service possible through providing excellent solutions for customer inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity while serving our customers in a professional and positive manner.

• Manage the day-to-day operation within your assigned team including process escalating, quality checking and staffing needs
• Improve the customers’ experiences by understanding and focusing on demand management, measuring how the team is doing and driving the necessary actions for improvement
• Liaise with the related team (Commercial, Data, Tech, Finance...) to provide campaign performance insights, evaluation and suggest key learnings.
• Ensure customer expectations are achieved/exceeded through excellent customer service
• Support the agents on providing accurate, efficient resolutions to complex escalated customer issues. Identify, remove obstacles (if needed), then frames and escalates issues to related departments if they cannot be resolved quickly.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals
• Support individuals to achieve their personal goals including goal setting, development planning, performance evaluations, performance improvement, motivation and recognition
• Support effective communication across the departments and creating a positive work environment.
• Create an effective team by motivating, solving problems and dealing with conflict
• Provide regular, transparent feedback and reporting on team performance to Manager/Head of Department
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Minimum of 7years customer service experience, with at least one year of team lead/supervisor experience
• Must have background experience in E-Commerce & solid understanding of Retail/Omni-channel business in FMCG, Health, Beauty, Fashion ….is a plus
• Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team
• Skills in listening, problem-solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward-thinking
• Ability to learn and adapt to a fast-moving environment.
• Experience in team management with strong leadership skills driven by achieving/exceeding predetermined company targets and KPI’s.

Địa Điểm Làm Việc

Tầng 4 toà nhà AB, 27B Nguyễn Đình Chiểu, P. Đa Kao, Quận 1, TP.HCM
Xem toàn bộ hồ sơ công ty

• Onpoint is pioneering & accelerating e-commerce
• We are a fast-growing E-commerce startup, started by young and dynamic professionals who are passionate about e-commerce, data, and technology, with diverse executive experiences working for leading companies in South East Asia (Lazada, McKinsey & Company, Dream Incubator, Yamaha)
• We are an E-commerce solution partner, helping brands and retailers become more successful in Vietnam and SEA region. Our mission is to make e-commerce easy for brands, and retailers, and to create sustainable value for businesses, consumers, and partners.
• Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
• We provide high quality, transparent, end-to-end services, including but not limited to:
• Advisory and planning
• Storefront management
• Campaign management
• Web site design and development
• Copywriting & product photography
• Digital marketing
• Store operations and customer service
• Warehousing & logistics
• Supply chain management
With the growth of the business, we are looking for talents who can join our team, and make real impact to e-commerce ecosystem in Vietnam
More information can be explored on our website: www.onpoint.vn

Xem toàn bộ thông tin công ty
Tầng 4 toà nhà AB, 27B Nguyễn Đình Chiểu, P. Đa Kao, Quận 1, TP.HCM
100-499 nhân viên
Phòng Nhân sự
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

Chương trình học tối ưu gói gọn chỉ trong 12 tháng

Mang tính ứng dụng cao và phát triển các kỹ năng mềm

Nhận bằng Thạc sỹ do Đại học Jean-Moulin Lyon 3 cấp, được Bộ GD&ĐT Việt Nam công nhận