Customer Service Manager

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

Competitive salary and bonus
Healthcare Insurance
Professional, dynamic working environment

Mô Tả Công Việc

We are looking to hire a motivated and experienced Customer Service Manager to lead our Customer Service Department, providing excellent service at the international level to our foreigner and Vietnamese customers and partners.

***Responsibilities
• Manage the day-to-day operation of Customer Service to be effective and efficient.
• Identify and drive improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Set customer satisfaction goals and take appropriate actions to achieve them.
• Develop/Revise service procedures, guidelines, and service standards
• Work with managers in other departments to resolve issues or complaints.
• Recruit, train, and coach the team to deliver a high standard of customer service.
• Analyze data, statistics and assess the department’s progress to find way to enhance services.
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Yêu Cầu Công Việc

• 3-5 years of proven experience in a similar role in the international working environment, with excellent knowledge of the latest insurance industry trends and techniques, health insurance preferrable.
• Strong leadership, interpersonal and problem-solving skills.
• Customer-focused, detail oriented, and efficient.
• Polite, reliable, knowledgeable, and adaptable.
• Outstanding skills of written and verbal communication in English and Vietnamese.
• Bright appearance.

***Note: working week, from Monday to Saturday but 5 days/week.

Địa Điểm Làm Việc

Lầu 6, 1487 Nguyễn Văn Linh, Phường Tân Phong, Quận 7, TPHCM
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Pacific Cross Vietnam is a Medical Insurance Administrator specializing in Health and Travel insurance in Asia. We are part of the Pacific Cross Group of companies with over 60 years’ experience managing and designing travel and medical insurance. Pacific Cross Vietnam is part of a wider group of insurance companies operating across Asia with businesses entities in Hong Kong, the Philippines, Thailand and Indonesia.

Our modern claims paying system, our professionally trained staff and our years of experience in Asia allows us to be the strength behind your insurance. Pacific Cross is grounded in a vision to become the preferred medical and travel insurance provider of discerning clients in Vietnam. Our competitive advantage is in our design and administration of modern travel and medical insurance plans; plans built for people living and working in Vietnam

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16th Floor Royal Center Tower B, 235 Nguyen Van Cu Street, District 01, HCMC
100-499 nhân viên
HR Department
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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