Các Phúc Lợi Dành Cho Bạn
Competitive salary and bonus
Healthcare Insurance
Professional, dynamic working environment
Mô Tả Công Việc
We are looking to hire a motivated and experienced Customer Service Manager to lead our Customer Service Department, providing excellent service at the international level to our foreigner and Vietnamese customers and partners.
***Responsibilities
• Manage the day-to-day operation of Customer Service to be effective and efficient.
• Identify and drive improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Set customer satisfaction goals and take appropriate actions to achieve them.
• Develop/Revise service procedures, guidelines, and service standards
• Work with managers in other departments to resolve issues or complaints.
• Recruit, train, and coach the team to deliver a high standard of customer service.
• Analyze data, statistics and assess the department’s progress to find way to enhance services.
Xem toàn bộ Mô Tả Công Việc
***Responsibilities
• Manage the day-to-day operation of Customer Service to be effective and efficient.
• Identify and drive improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
• Set customer satisfaction goals and take appropriate actions to achieve them.
• Develop/Revise service procedures, guidelines, and service standards
• Work with managers in other departments to resolve issues or complaints.
• Recruit, train, and coach the team to deliver a high standard of customer service.
• Analyze data, statistics and assess the department’s progress to find way to enhance services.
Yêu Cầu Công Việc
• 3-5 years of proven experience in a similar role in the international working environment, with excellent knowledge of the latest insurance industry trends and techniques, health insurance preferrable.
• Strong leadership, interpersonal and problem-solving skills.
• Customer-focused, detail oriented, and efficient.
• Polite, reliable, knowledgeable, and adaptable.
• Outstanding skills of written and verbal communication in English and Vietnamese.
• Bright appearance.
***Note: working week, from Monday to Saturday but 5 days/week.
• Strong leadership, interpersonal and problem-solving skills.
• Customer-focused, detail oriented, and efficient.
• Polite, reliable, knowledgeable, and adaptable.
• Outstanding skills of written and verbal communication in English and Vietnamese.
• Bright appearance.
***Note: working week, from Monday to Saturday but 5 days/week.
Địa Điểm Làm Việc
Lầu 6, 1487 Nguyễn Văn Linh, Phường Tân Phong, Quận 7, TPHCM
