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Competitive Salary Package includes Salary with 13th-month salary
Professional and supportive working environment, opportunities to get training in Vietnam or abroad
Lunch/ Dinner at Canteen
Mô Tả Công Việc
We are looking to hire a motivated and experienced Customer Service Manager to lead our Customer Service Department, providing excellent service at the luxurious level to our customers at Lotte Department Store.
1. Workflow management
• Manage the day-to-day operation of Customer Service to be effective and efficient at every customer contact points, following to Lotte Department Store’s regulation.
• Remind, training onsite for cases of violations or improper implementation of the service standards.
• Identify and drive improvements to ensure excellence in customer experience.
• Work with managers in other departments to resolve issues or complaints.
• 2. Customer Service Strategy
• Develop/Revise service procedures, guidelines, and service standards
• Propose new solutions/ services to improve customer’s experiences at Lotte Department Store
3. VIP customers managing
• In charge of managing the VIP service, VIP lounge team at high quality.
• Increase the satisfaction, sales of VIP customers.
4. Training
• Ensure all Lotte Department Store staffs and brand staffs are trained on Lotte Department Store’s service before starting work.
• Keep updating and renew training materials for brand staffs.
• Directing training about professional or advanced services.
Xem toàn bộ Mô Tả Công Việc
1. Workflow management
• Manage the day-to-day operation of Customer Service to be effective and efficient at every customer contact points, following to Lotte Department Store’s regulation.
• Remind, training onsite for cases of violations or improper implementation of the service standards.
• Identify and drive improvements to ensure excellence in customer experience.
• Work with managers in other departments to resolve issues or complaints.
• 2. Customer Service Strategy
• Develop/Revise service procedures, guidelines, and service standards
• Propose new solutions/ services to improve customer’s experiences at Lotte Department Store
3. VIP customers managing
• In charge of managing the VIP service, VIP lounge team at high quality.
• Increase the satisfaction, sales of VIP customers.
4. Training
• Ensure all Lotte Department Store staffs and brand staffs are trained on Lotte Department Store’s service before starting work.
• Keep updating and renew training materials for brand staffs.
• Directing training about professional or advanced services.
Yêu Cầu Công Việc
REQUIREMENTS:
• Bachelor, preferred candidates majored in Hospitality, Tourism, Service Management
• At least 05 year of experiences in Customer Service, preferred candidates working in international and luxury hotels, resorts, restaurants
• Have experiences in leading a team
• Strong communication skills both English and Vietnamese (Know Korean is an advantage).
• Various demand of clients, pressure to deal with complaints
• High level of communication ability and problem solving skills.
• Customer-centric service-minded people with ethics
BENEFIT:
- Attractive salary package & 13th month salary; review every year
- Global career path & transparent performance review system
- Local and International training course
- Healthcare Insurance (PVI) for employee and family members
- 14 - 15 annual leaves each year
- Lunch at canteen I Free motorbike parking I Taxi for business commute
- Baby born gift I Birthday gift I Marriage allowance I Bereavement allowance
- Annual health check
- Loyalty appreciation for every 5 10 .... years of working
• Bachelor, preferred candidates majored in Hospitality, Tourism, Service Management
• At least 05 year of experiences in Customer Service, preferred candidates working in international and luxury hotels, resorts, restaurants
• Have experiences in leading a team
• Strong communication skills both English and Vietnamese (Know Korean is an advantage).
• Various demand of clients, pressure to deal with complaints
• High level of communication ability and problem solving skills.
• Customer-centric service-minded people with ethics
BENEFIT:
- Attractive salary package & 13th month salary; review every year
- Global career path & transparent performance review system
- Local and International training course
- Healthcare Insurance (PVI) for employee and family members
- 14 - 15 annual leaves each year
- Lunch at canteen I Free motorbike parking I Taxi for business commute
- Baby born gift I Birthday gift I Marriage allowance I Bereavement allowance
- Annual health check
- Loyalty appreciation for every 5 10 .... years of working
Địa Điểm Làm Việc
5th Floor, Lotte Shopping Plaza Vietnam, 54 Lieu Giai, Ba Dinh, Hanoi
