Customer Service Manager, Ocean Freight

We are seeking a skilled Customer Service Manager in Ocean Freight to lead and oversee customer service operations within the transport and distribution industry. Based in Ho Chi Minh City, this role requires expertise in managing customer relationships and ensuring service excellence. Description As a Customer Service Manager, your main responsibilities will include: * Managing the customer service team to ensure operational efficiency and high service standards. * Overseeing the entire customer journey, from inquiry to service delivery, within the ocean freight sector. * Building and maintaining long-term relationships with key clients. * Resolving escalated customer issues effectively and promptly. * Collaborating with internal departments to streamline processes and improve service quality. * Monitoring and analyzing customer feedback to identify areas for improvement. * Ensuring compliance with company policies and industry regulations. * Preparing and presenting regular performance reports to management. Profile A successful Customer Service Manager should have: * A strong background in customer service, particularly in ocean freight within the transport and distribution industry. * Proven leadership and team management skills. * Excellent communication and interpersonal abilities. * Problem-solving skills with a customer-focused mindset. * Knowledge of industry regulations and operational processes. * Proficiency in relevant software and tools. Job Offer Our client offers you: * A competitive salary package. * Comprehensive SHU insurance covering 100% of gross salary. * Two days of sick leave per month. * An annual health checkup. * Additional benefits to be discussed during the interview. This is a fantastic opportunity for a Customer Service Manager in ocean freight to advance their career in the transport and distribution industry. If you are based in Ho Chi Minh City and are ready to take on this exciting challenge, we encourage you to apply! To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lam Nguyen on .

A successful Customer Service Manager should have: A strong background in customer service, particularly in ocean freight within the transport and distribution industry. Proven leadership and team management skills. Excellent communication and interpersonal abilities. Problem-solving skills with a customer-focused mindset. Knowledge of industry regulations and operational processes. Proficiency in relevant software and tools.