Customer Service/merchandiser Chinese or English (Global Supply Chain, Merchandising, Logistic/forwarding)

Job overview:

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Key responsibilities:

● To response and ensure the customer inquiries and requests are addressed in a timely manner.

● To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.

● To handle customer complaints according to the Company procedures and service standards.

● To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.

● To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.

● To assist and back up other team members and provide support and report to Supervisor.

● Bachelor’s degree.

● At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...

● Strong written, verbal skills in English. Extra of Mandarine/Japanese is an advantage.

● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

● Excellent customer service & presentation skills.

Other Informations:

- Working hours: 08:00 AM - 04:15 PM (Mondays - Fridays)

- Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam (Shuttle buses are provided from all districts in HCMC)

- Breakfast allowance monthly

- Daily lunch & dinner are provided

- Professional MNC Working Environment

- 13th monthly salary

- Quarterly Incentive Bonus

- 15 annual leave days

- Overtime calculation according to Labor Law

- Annual Performance Review

- Healthcare Insururance