Customer Service (N1-N2 Japanese - Open to Fresher - Offer up to 30M)
Mô tả công việc
RESPONSIBILITIES
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc
• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
• Can understand English technical document, and have basic English conversation skills
• Open to Freshers (able to work Fulltime)
• Customer service mindset
• Interested in the IT field
Các phúc lợi dành cho bạn
Chăm sóc sức khoẻ
Nghỉ phép có lương
Đào tạo
Thông tin việc làm
18/12/2025
Mới Tốt Nghiệp
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Basic English, Customer Service Mindset, Japanese proficiency, Technical Document Writing, It Field Interest
Phần Mềm CNTT/Dịch vụ Phần mềm
Bất kỳ
1
Người Việt Nam
Địa điểm làm việc
6th / M Floor, Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
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