Customer Service (Nhân Viên CSKH Quốc Tế - Thành thạo Tiếng Anh) Làm Việc Quận 7

Customer Service (Nhân Viên CSKH Quốc Tế - Thành thạo Tiếng Anh) Làm Việc Quận 7

$400 - $600 1760 views - Expires in 22 days

What We Can Offer

Competitive Salary
Work in an international and dynamic environment

Job Description

• Handle communications with customers.
• Receive customer inquiries, suggestions, and complaints.
• Assist and recommend appropriate solutions to customers, guiding through the booking process and instructing how to use our website, complete payments, receive tickets and complete boarding procedures.
• Manage customer requests related to their reservation, including changes and cancellations via email or phone.
• Inform customers about changes and cancellations in the schedule of the transport service due to operational reasons announced by the providers or in case of force majeure.
• Handle complaints related to the quality of the transport service and cooperate with Operations Ticketing to negotiate amicable solutions and compensation with the providers, bringing satisfaction to our customers.
• Coordinate with Operations Ticketing team.
• Ensure that booking requests are processed orderly on time in accordance with the Standard Operations Procedures.
• Issue flight, bus, train, ferry tickets via automated or manual booking systems.
• Communicate with transport providers in case of incident during the booking or ticketing process.
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Job Requirements

• Education: Graduated college or University degree. Major in English or Tourism is a plus.
• Language proficiency: English, fluent in written & spoken.
• Professional experience: from 0-2 years. Age from 22-30. Fresh Graduates will receive training.
• Attention to Detail, hard-working. Ability to work in shift independently including weekends.
• Good analytical, problem-solving skills.
• Good PC skills, MS Excel/Word
• Passion for traveling and tourism industry
• Interest in communication with travelers around the world

* Benefit

• Company's Trip
• Bonus (13th Salary)
• 15 days Annual leave
• Full Insurance
• Work in an international and dynamic environment

Job Locations

107 Đường Nguyễn Văn Linh, Tân Thuận Tây, District 7, Thành phố Hồ Chí Minh, Vietnam

Baolau is the leading transport search engine in Asia.

We love travelling and are passionate about developing a platform that can help people travel, compare transport options and book flights, trains, buses, and ferries easily in few minutes. To achieve this, we cooperate with the major transportation providers in the region to integrate accurate information of schedules and prices, and make online booking accessible to everybody.

We have companies incorporated in Singapore, Vietnam and Thailand. In the present, our international team comprises members from Spain, France, Thailand, and Vietnam.

Visit our website baolau.com

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107 Nguyen Van Linh, Tan Thuan Tay Ward, District 7. HCM Vietnam
25-99 staffs
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)