Customer Service Officer

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Các Phúc Lợi Dành Cho Bạn

Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam Labor Law
Professional, dynamic working environment

Mô Tả Công Việc

- Respond to customer's complaints/queries, quick identify and have proper solution to meet their requirement(s)
- Providing a polite, professional and accurate response in accordance with agreed service standards
- Promptly and accurately complete all related administration activities (random check, system testing) in accordance with relevant service standards and to the customer’s satisfaction
- Proactively recognize when customer requirement(s) are more appropriately dealing with elsewhere and refer them as their appropriate
- Keep up-to-date on new or enhanced products/services in order to maintain a high quality service with accurate information providing to customer
- Participate and contribute to team meetings, training, system testing, projects and quality workshops
- Others tasks which are assigned by CS Assistant Manager
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Yêu Cầu Công Việc

1. Qualification:
- University graduated. Economics, Finance or Banking is preferable
2. Experience:
- Over 2 years experience in Customer Service
3. Knowledge:
- Enhanced computer literature (Work, Excel, Power point, Internet, Email)
- Good communication in English skills
4. Skills:
- Good negotiation and interpersonal skills
- Has a sweet voice, good telephone skills
- Problem solving skills
- Team work spirit
- Motivated and proactive
- Careful and patient style of work
- Brilliant appearance
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Địa Điểm Làm Việc

Ho Chi Minh City, Vietnam
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Shinhan Finance is a member of Shinhan Card, number 1 credit card business in Korea and is a wholly-owned subsidiary of Shinhan Financial Group, ranked at 44th among Top 500 Global banking brands. With Shinhan Card’s know-how in financial products and more than 11-years-experience of the company in Vietnam consumer lending market, Shinhan Finance will be the best customer-oriented Finance Company in Vietnam. With the widespread business network nationwide, the company has capability to serve customers with flexible financial solutions, enabling our customers to fulfill their dreams and enhance their living standards.

Xem toàn bộ thông tin công ty
23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
100-499 nhân viên
Shinhan Finance
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam