Customer Service Officer

Customer Service Officer

Job Locations: International
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What We Can Offer

Monthly commission & half-yearly bonus depend on performance
12 days annual leave
Birthday celebration & incentive, annual dinner

Job Description

Job Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Duties and Responsibilities:
• Deal directly with customers either by telephone, electronically (email/Chat)
• Perform customer verification.
• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organisation
• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organisation
• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
• Follow up with customers to ensure high-level satisfaction and determining future requirements
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Follow up on customer interactions
• To perform ad hoc duties assigned by team leader when needed
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Job Requirements

Key Technical Skills and Knowledge:
• Willing to stay overseas (Based in Sihanoukville, Cambodia)
• Be able to communicate in English
• Have at least 1-2 year(s) of working experience in the related field (Online Gaming Industry) will be considered
• Service minded personnel with interest in helping and working with customers
• Should be able to ameliorate customer service skills
• A positive individual with a `can do’, results driven approach and attitude
• Ability to deliver high levels of service with minimal supervision
• Ability to work as part of a team, support colleagues and promote excellent team spirit
• Demonstrate trust, openness and respect in dealings with people
• Keen to develop themselves and learn new skills
• Good problem-solving skills with calm and patient attitude
• Able to handle customer complaints and deal effectively with upset customers.

Benefits:
• First air ticket from Vietnam to Cambodia reimburses by the Company.
• Accommodation provided in Sihanoukville City with daily house cleaner to clean the hostel and wash your clothes (also includes utility bills).
• Meals are provided.
• Transportation provided for groceries and outing.
• Twelve (12) days Annual Leave in a year.
• After probation increment based on performance.
• Bonus payout half-yearly based on performance.
• Annual festival celebrations and gifts.
• Medical coverage.
• Friendly working environment.

Job Locations

Sihanoukville, Cambodia

We are a call centre based company located in Sihanoukville, Cambodia. Our company had been operating for 5-6 years now and we are getting bigger! We are currently looking for potential candidate to join the family!

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Sihanoukville, Cambodia
100-499 staffs
Zake
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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