Customer Service Officer - Chinese Speaking

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Urgent

Hết hạn trong 7 ngày
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Hồ Chí Minh, Hưng Yên

Mô tả công việc

HCM

** English only: 01

** Chinese + English: 02

Hung Yen: Chinese + English: 01


Role Purpose

- Take responsibility for the entire journey of the customer when dealing with Coats. Be the single point of contact for the customer from the point of receiving the order to the goods being invoiced.

- Ensure a seamless interaction with the customer across a multitude of channels and platforms whilst coordinating with all internal stakeholders such as planning, warehouse and distribution and so on, in order to keep fine-tuning and improving the overall customer experience.

- Proactively manage the business process on behalf of the customer to ensure there are no delays caused by the internal process regarding, documentation, packaging and billing requirements.

- Maximise the sales to customers with the help of pull forwards, proactive upselling and product substitutions.

- Build relationships with the customer to gather insight into forecasting, buying trends and stock levels in order to participate in the demand planning process for the customers.


Principal Accountabilities and Key Activities

- Handle sales orders as per company policies, procedures and sales contracts with customers:

• Receive and input orders into system (non- eComm orders)

• Contact the customer and confirm orders (non-eComm orders)

• Follow-up and control the open bulk orders

• Promote pull forward offers to customers when advised on any promotions by the Commercial Directors.


- Handle customer requests related to orders

• Follow up urgent order requests

• Handle enquiry of order status including late orders

• Handle goods replacement as necessary


- Deal with sample/DTM requirements of customers:

• Receive and input sample orders into WBA or SAP (non-WBA sample orders by customers)

• Contact the customer and confirm orders

• Follow-up and control the open sample orders


- Handle customer complaints including quality complaints and non-quality complaints

• Receive complaint information, get the sample and input information into SAP

• Work with relevant Dept. to investigate the complaint and find the solution

• Handle exchange goods/compensation if any and communicate the findings and solution to the customer.

• Work with relevant departments to stop issues from recurring.


- Training eComm/ WBA for new customers/new users


- Handle customer requests related to technical

• Thread selection advisory.

• Technical guidance (Coats online tools)


- Maintain good communication with related functions to achieve good support for Customer Experience Officer (CXO) activities:

• Planning & Production : production order processing

• Sales: customer relations, customer complaints and sales policy

• CO: credit status of customers

• QA: QA – QC process/ customer complaints

• TAS department: Technical knowledge/ customer complaints

• FGWH: delivery/ non-quality complaints

• Lab: sample & DTM


- Do other tasks as assigned by Line Manager


Yêu cầu công việc

English only: 01

Chinese + English: 03


Education, Qualifications and Experience

Essential Desirable

 College or university graduate

 Excellent communication skills

 English (intermediate level or above)

 Chinese (intermediate level or above)

 Microsoft Office Suite

 Technical skills in textiles/garment industry

 Previous experience in the customer service field


Các phúc lợi dành cho bạn

Thưởng

2-3 days working from home; 13th salary; 12-15 annual leaves; public holiday bonus

Chăm sóc sức khoẻ

Bao Viet Healthcare for employees and 1-2 family member

Khác

Annual Bonus up to 3-month salary; meal allowance; phone allowance
Tỷ lệ cạnh tranh

Tỷ lệ cạnh tranh

VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.

Tỷ lệ cạnh tranh

Tỷ lệ cạnh tranh

VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.

Thông tin việc làm

23/04/2024

Nhân viên

Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng

Customer Service, Communication, English, Chinese, Chăm Sóc Khách Hàng

Dệt may/May mặc/Giày dép

Tiếng Anh

Không yêu cầu

Không hiển thị

Địa điểm làm việc

Hybrid Working

Cantavil Building, Song Hanh street, An Phu ward, Thu Duc district, HCM

KCN Dệt May Phố Nối B (cũ), Yên Mỹ, Hưng Yên

Coats Phong Phu
Coats Phong Phu
Coats Phong Phu

8th Floor, Cantavil Premier Building No.1 Song Hanh Hanoi Highway, An Phu Ward, Thu Duc City, HCMC, Vietnam.

(Xem bản đồ)
1.000-4.999 nhân viên
Coats HR

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