Customer Service Officer (Junior)

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What We Can Offer

Competitive salary
Social welfare regimes such as: health insurance, social insurance, unemployment insurance under the
Annual holiday, Tet, team building and travel bonuses

Job Description

- Responding to customer inquiries via email, chatbox.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Update service tickets according to standard operating procedures.
- Recognize and alert the management team of trends in customer calls or any suspicious event.
- Follow up customer email where necessary.
- Upsell products and services.
- Complete email logs and reports.
- Other duties as assigned.
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Job Requirements

- Bachelor Degree or Equivalent
- Proficient in English listening, verbal and written communication skills. Ielts above 6.5 or equivalent
- 1-3 years of experience in a call center environment, customer service support, preferable candidates from E-commerce company like Tiki, Lazada, Shopee or with experience in Start up Environment
- Knowledge of customer service practices and principles
- Ability to handle stressful situation appropriately
- Can work under high pressure.
- Effective communication skills and
- Be creative and independent in offering solution to customers.

Job Locations

PAX SKY, 63-65 Ngo Thi Nham, Hai Ba Trung, Hanoi, Vietnam

Crossian is a fast-growing and results-focused tech company with month revenue of 5,000,000 USD. We aspire to become the leader in cross-border eCommerce. We provide services and solutions through our emerging platforms that integrate and bring values to our customer groups
Company benefits
- Competitive salary
- Yearly bonus of at least 1 month of salary.
- Working in a dynamic & creative environment and clear promotion roadmap.
- Full of compulsory insurance according to Labor Law.
- Premium healthcare insurance: Generali
- Bonus for holidays, Tet, team building and company trip (at least once a year)

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Tầng 5, tòa nhà Pax Sky, 63-65 Phố Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, TP Hà Nội, Việt Nam
25-99 staffs
Recruitment Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.