Customer Service Officer (Open for Entry Level Candidates) - Point Avenue, Founded by West Point Graduates

Job Overview
Point Avenue is a character development focused Ed-tech company based in Hanoi, Vietnam. We instill “Character First, the Pathway to Excellence” in all that we do and aim to empower the next generation of leaders in Vietnam to transform the world through wisdom, integrity, and compassion. Customer Service Officers are the backbone of our programs. You are key support personnel whose primary responsibilities lay in being specialists and program subject matter experts within their assigned programs, providing customer relations assistance to parents and students, liaising them with teachers and managers.

Work location:
- Cau Giay Center: 2nd floor, NOCT1 E4 Yen Hoa New Urban, Yen Hoa Ward, Cau Giay District, Hanoi
- Long Bien Center: 60 Chu Huy Man St., Sai Dong New Urban Area, Long Bien Dist., Ha Noi


Responsibilities and Duties
1. Customer relation management
- Handle customer’s inquiries
- Timely communicate feedback with internal team and make suggestions to improve organization
- Provide good after sales service to have high parent/ student referral source
2. Sales & Re-Enrollment
- Follow-up re-enrollment to meet the pipeline & final sales target
- Consult of prospective students and their families to offer the suitable roadmap based on customers’ needs, and students’ information
- Receive customer payments and hand over cash balance and documents to the Accounting Department
3. Administration
● Arrange class for students
● Translate and interpret feedback/program information to support teacher teams ● Collaborate with teachers to conduct parent teacher conferences
● Organize and assist in PA exhibitions/workshops and other educational events.
4. Other tasks assigned by the first-line supervisor.