Customer Service Officer (Vietnamese Speaking/ Based in Sri Lanka)

• Deal directly with customers either by telephone, electronically (email/Chat)

• Perform customer verifications

• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization

• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization

• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department

• Follow up with customers to ensure high-level satisfaction and determining future requirements

• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.

• Process orders, forms, applications and requests

• Record details of inquiries, comments, complaints and actions taken

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Must possess a Bachelor's/College Degree in any related field

• Open to relocating to Colombo City, Sri Lanka

• Native Vietnamese speaker

• Proficient in English communication

• Service minded personnel with interest in helping and working with customers

• Should be able to ameliorate customer service skills

• A positive individual with a `can do', results driven approach and attitude

• Ability to deliver high levels of service with minimal supervision

• Ability to work as part of a team, support colleagues and promote excellent team spirit

• Demonstrate trust, openness and respect in dealings with people

• Keen to develop themselves and learn new skills

• Good problem-solving skills with calm and patient attitude

• Able to handle customer complaints and deal effectively with upset customers

Benefits:

• Relocation Flight Ticket & Transportation

• Company Accommodation/Housing Allowance

• Annual leave: 20 days

• Medical Leave: 8 days

• Daily Meals (on-duty)

• Flight Ticket

• Medical & Insurance Coverage