Customer Service (Open to Freshers, Upto 16Mil)

You will:

- Reviews issues and contacts customers to understand issues.

- Ensures customers stay informed as to the status/solution of their issue.

- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

- Resolves or escalates multiple and varied customer issues. Documents technical work and research.

- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

- Provides feedback to improve products to more senior engineers or technical advisors.

- Identifies potential defects and escalates to more senior engineers to resolve.

- Provides feedback on how to improve automated tools.

- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

OUR IDEAL CANDIDATES:

- Can onboard as soon as possible

- Good English (reading, writing, comprehension).

- Open to fresh graduates.

- Customer service mindset with a friendly and proactive attitude.

Working schedule:

- Fixed shift in one of the following: 06:00–15:00, 13:00–22:00, or 22:00–06:00 (assigned by the manager)

- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager)

- May include holiday and Tet shifts as assigned; allowances provided under labor law.

- The department head will communicate any changes to the shift or schedule.

WHY US?

- Salary at 100% during the probationary period.

- 90% contribution of the gross salary to social insurance.

- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.

- Training offered

- 20 days leave (12 days of annual leave and 8 days of sick leave)

- Full working equipment will be provided.

- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.

- Activities: Birthday party, Employee engagement activities.