Customer Service Representative

This position is responsible for addressing customer requirements and expectations by providing products and service information; resolving products and service problems as well as providing corrective action plans. This will include but not limited to all customer requirements agreed in SOP & KPI.

The individual will also be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements… or other assignments from CS Doc. Manager - Ho Chi Minh

• Respond to customs phone call inquiry & Handling inquiry from customs

• Handling Team SRs in Smart CS

• Solving pending / arising problem from customers and other agent’s department.

• Prepare and arrange manifest for import cargoes.

• Fulfill other tasks as assigned by CS Doc. Manager - Ho Chi Minh.

• Effective English communication (written and verbal).

• Good MS Office.

• Excellent Customer service skills.

• Customer-oriented mindse

• Requires minimum supervision

• Strong Problem-Solving skills.

• Pro-active.

• Ability to work properly within a team

• Bachelor in Foreign Trade/ Economics/ Foreign Language

• Minimum 2 years of relevant working experiences