Customer Service Representative

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Các Phúc Lợi Dành Cho Bạn

12 days full paid leave a year.
We offer various opportunities for OJT and advancement as employees grow with STARLUX.
Free and discounted plane tickets to allow you and your family members to travel together.

Mô Tả Công Việc

STARLUX Airlines is a brand-new full-service airline from Taiwan and we are aiming to expand our service world-wide.
Currently we are looking for Customer Service Representative to join us in Tan Son Nhat International Airport.
Check out the responsibilities and qualifications below to see if this position is something for you!

Responsibilities
1. Supervise and monitor on-site situation and performance.
2. Conduct training/audit programs in line with Company policies.
3. Handle irregularities and complaints occurring from handling process.
4. Report non-compliances and suggest corrective methods.
5. Manage and control operating resources.
6. Review and analyze station operation costs.
7. Ensure sufficient and adequate on-site staffing.
8. Assist with station’s general affairs and administration duties.
9. Achieve Company goals and collaborate seamlessly with team.
10. Perform other related duties as assigned.
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Yêu Cầu Công Việc

Qualifications
1. Have excellent multitasking and communication skills.
2. Be able to work under stress and keep calm when emergencies and unexpected situations occur.
3. Be meticulous and attentive to details.
4. Can react quickly and solve difficult problems.
5. Be able to work independently and in a team environment.
6. Can work rotating shifts including nights, holidays, weekends and days off.
7. Be flexible to work additional hours on short notice when operationally required.
8. Be able to travel to other work locations or cities as necessary to support operations.
9. Possess the legal right to work in Vietnam.

Preferred
1. Possess airside/landside working knowledge and is familiar with operational systems of Amadeus Altéa Suite: CM, FM, ARD Web and WorldTracer, etc.
2. Proficient in Microsoft Office software.

Education
Bachelor's degree and above.

Work Experience
Minimum two years in the aviation industry. Experience in airport passenger or ground handling a plus.

Language Requirements
1. Good command of Chinese, the local official language and local dialect.
2. Proficient in English.

Licenses and Certification
Relevant licenses and aviation certification are beneficial, such as Dangerous Goods and SMS.
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Địa Điểm Làm Việc

Tan Son Nhat International Airport, Trường Sơn, Phường 2, Tân Bình, Thành phố Hồ Chí Minh, Vietnam

Our People
When you sign on at STARLUX, you're not just taking a job — you are becoming an integral part of a family; a family that is united by one ideal and a common dedication to excellence.
At STARLUX, you will be able to unleash your potential, inspire others, and make a difference with your hard work.
With your expertise and passion, we encourage you to fly high and shine like the stars.

Our Commitment
At STARLUX, everyone in every position is equally important and deserves to be heard.
We are committed to creating a comfortable and enjoyable workplace and take all employees’ suggestions seriously.
It is our belief that a harmonious employer-employee relationship brings great service, and great service creates a world class airline.

Our Culture
As a brand-new airline, we have the luxury of starting out fresh and shaping our culture as we want it to be.
Building our culture is a group effort and does not fall on a select few.
As STARLUX creates everything from the ground up, let your passion, dedication, and ambition lead you towards an amazing journey filled with excitement and surprises.

Our Vision
We are a company with a global vision. From day one, our goal is to become our customers’ go-to international airline and fulfill their every need, desire and dream.
As we provide safety, comfort, and convenience to our customers, we welcome you to join our team with one dream, for you, for STARLUX, and for everyone.

Xem toàn bộ thông tin công ty
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