Customer Service Representative

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What We Can Offer

13th Payment
Health Care Plan
Work-life balance

Job Description

SCOPE
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to every customer.

ACCOUNTABILITIES
• Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.
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Job Requirements

QUALIFICATIONS

EDUCATION & EXPERIENCE
Basic education equivalent to College Graduated .
At least four years’ experience in a customer service role.

KEY SKILLS & CERTIFICATIONS
• Strong ability and desire to provide excellent customer service
• Desire, ability and personality to deal directly with customers and represent Mouser Electronics
• Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required.
• Able and willing to use our telephone headsets
• Internet savvy and familiar with Internet E-Commerce. PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook and other software
• Ability to read, understand and use a terminal/PC screen and printed reports, including excel.
• Proficient typing, math and writing skills

Job Locations

Level 11, Bitexco Financial Tower No.2 Hai Trieu Street, Ben Nghe Ward, District 1

Customer Focused Distribution
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 700 industry leading manufacturers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

In 2007, Mouser became a part of the Warren Buffett Berkshire Hathaway family of companies. Today, Buffett's holdings include insurance and finance subsidiaries and a host of almost fifty businesses ranging from jewelry and furniture to manufactured homes.

Mouser has a strong commitment to customer service. That’s why we’ve won awards for our legendary worldwide customer service excellence. We understand the value of having a knowledgeable person there to answer your questions quickly. Mouser is redefining customer-focused distribution.

Worldwide Customer Service
Mouser is the only component distributor to consistently receive an audited award for Customer Service Excellence. With 22 locations located strategically around the globe, we speak your language (supporting 17 different languages) and are able to transact business in 27 currencies. This translates into the flexibility of not requiring a minimum order and same-day shipping. At Mouser, our commitment to unsurpassed service and support knows no boundaries.

State-of-the-Art Distribution Operations
When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.

Read full company information
Bitexco Financial Tower, No 02 Hai Trieu Street, Ben Nghe Ward, District 1, TP Hồ Chí Minh, Việt Nam
1,000-4,999 staffs
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.