Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
* • Manage and monitor customer satisfaction during build
• Make sure all customers are added in the email campaign after their contract is signed and after the boat completed/delivered.
• Use internal knowledge to respond to customers and dealer questions/enquiries.
• Ensure new boat order process is running smoothly after receiving orders from sales team:
o Enter order into GSS and Salesforce.
o Send the Sales Order to Production team to review and approve.
o Issue the work order to related teams
o Follow up with customers/ dealers to make sure that all additional information of the options is provided
o Update orders with new variations (if any). Make sure any changes updated to production team as soon as possible.
• Coordinate with Logistics Team to organize shipping and keep good communication with dealers/customers.
• Ensure material cost and labor cost are recorded against each boat order on Salesforce.
• Ensure any missing parts are sent to the dealer/customer after the boat left.
• Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat on Salesforce.
• Ensure to complete warranty registration with suppliers for equipment on board and have the information sent to customers.
• Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
• Generate reports per request of BOD.
• Any other projects as required by the Manager to better the overall profitability of the company
• Ensure satisfactory level of additional options revenue.
Yêu Cầu Công Việc
• Full Professional Proficiency in English
• Excellent & clear communication skill
• Detailed oriented
• Organizational Skills
• Major in Accounting, Business Administration, International Business, Commerce...
• High sense of discipline and confidentiality
• Ability to work in international environment.
• Working/ studying/ living oversea is an advantage