Customer Service Representative

Thương lượng 1719 lượt xem - Hết hạn trong 16 giờ

Các Phúc Lợi Dành Cho Bạn

BH sức khỏe
Du lịch - teambuilding
Bữa trưa và đồ uống không giới hạn

Mô Tả Công Việc

* Reports to: Customer Service Manager
* • Manage and monitor customer satisfaction during build
• Make sure all customers are added in the email campaign after their contract is signed and after the boat completed/delivered.
• Use internal knowledge to respond to customers and dealer questions/enquiries.
• Ensure new boat order process is running smoothly after receiving orders from sales team:
o Enter order into GSS and Salesforce.
o Send the Sales Order to Production team to review and approve.
o Issue the work order to related teams
o Follow up with customers/ dealers to make sure that all additional information of the options is provided
o Update orders with new variations (if any). Make sure any changes updated to production team as soon as possible.
• Coordinate with Logistics Team to organize shipping and keep good communication with dealers/customers.
• Ensure material cost and labor cost are recorded against each boat order on Salesforce.
• Ensure any missing parts are sent to the dealer/customer after the boat left.
• Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat on Salesforce.
• Ensure to complete warranty registration with suppliers for equipment on board and have the information sent to customers.
• Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
• Generate reports per request of BOD.
• Any other projects as required by the Manager to better the overall profitability of the company
• Ensure satisfactory level of additional options revenue.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

* Requirements:
• Full Professional Proficiency in English
• Excellent & clear communication skill
• Detailed oriented
• Organizational Skills
• Major in Accounting, Business Administration, International Business, Commerce...
• High sense of discipline and confidentiality
• Ability to work in international environment.
• Working/ studying/ living oversea is an advantage

Địa Điểm Làm Việc

Số 7, Gò Ô Môi, Phường Phú Thuận, Quận 7, Tp.HCM

Về Chúng Tôi

Corsair Marine and SeaWind Catamaran are two highly successful luxury brands of sailing boats, both being built in the same factory in Ho Chi Minh City. They are building high quality multihulls with over 35 years’ experience and are represented by dealers all around the world. An Australian owned and managed company, the factory has been established in Vietnam since 2006. The company is composed of both foreigners and Vietnamese.

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Địa Điểm Công Ty

7 Go O Moi , Phu Thuan Ward., District 7, Ho Chi Minh City

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

HR Dept

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)