Customer Service Representative

1. Customer Service Tasks (75%)
Being the customer facing contact point to receive the sales order and coordinate with related partiers to ensure the delivery is arranged smoothly including but not limited to below :
• Prepare and follow-up sales contract/ agreement to be signed by both parties.
• Process sales order so that customer orders are invoiced and delivered on time, in full
• Coordinate with warehouse to make sure the delivery meet customer’s request.
• Respond to all customers’ enquiries on product availability, delivery times, and the status of orders so that enquires are dealt with promptly and accurately
• Communicate and coordinate with staff across departments in the organization, such as Finance & Accounting, warehouse, transportation, or distribution, to confirm the status of orders
• Check customer’s AR, credit limit before executing the delivery.
• Handling customer’s complaints and keep tracking until the complaint is solved

2. Reports/ Filing (15%)
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain expense records; and to generate sales reports and statistics
• Ensure collecting and filling all signed Delivery notes
• Submit all required reports as deadline
• Record and filing all required documents.

3. Others (10%)
• Any other assignments and ad-hoc projects required from Supervisor/ Manager