Customer Service Representative (CSR)

Địa Điểm Làm Việc: Hồ Chí Minh
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Salary month 13
Annual health check
12 Annual Leave

Mô Tả Công Việc

• Work with all members of the Customer Service Representative team to establish, promote and maintain effective customer service such as: greeting the client, answering the phone, assisting the client in completing all necessary documents, assisting the client in making an appointment, admitting new patients to the system, allocating appointments in the Clinic Management System, assisting with filing & photocopying, processing invoices.
• Handle customer complaints and ensure a swift response is given within 48 hours with guidance from the Customer Service Representative Supervisor or Customer Service Executive.
• Assist the client by keeping the client informed throughout their time in the clinic and maintaining their comfort e.g. offering tea & coffee, greeting the client on entry to the clinic.
• Ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures.
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Yêu Cầu Công Việc

• At least two years’ experience working in a client services position
• Diploma or Bachelor Degree or country equivalent.
• Proficient in English.
• Attention to detail and a problem solving approach.
• Customer-focused with good customer-handling skills.
• Ability to interact with various cultures and all levels in a multinational environment.
• Ability to analyze / solve problems in a fast paced environment.
• Ability to demonstrate a professional manner at all times
• Initiative, friendly, tactful attitude and empathy to patients.
• To be punctual and ensure good attendance.
• A neat and clean personal appearance.
• Willing to work on shift

***BENEFITS:
• Attractive salary and bonus
• Professional, dynamic working environment

If qualified candidate interested in this position, please send the English CV via VietnamWorks or to Raffles Medical Clinic in HCM: 167A Nam Ky Khoi Nghia Street, District 3, HCMC.

Địa Điểm Làm Việc

167A Nam Ky Khoi Nghia Street, District 3, HCMC

Raffles Medical Group is a leading medical group and the largest private group practice in Singapore. It has been operating for 40 years and has over 100 clinics and hospitals in Singapore, Hong Kong, China and Japan and now expanding into indochina. For more information, please visit www.rafflesmedicalgroup.com

Xem toàn bộ thông tin công ty
167A Nam Ky Khoi Nghia, Ward 7, District 3, HCMC
100-499 nhân viên
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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