Customer Service Representative (English CV Only)

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services in Ho Chi Minh City, we are currently looking for a Customer Service Representative

Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.

Your main responsibilities will be to:

• Understand client needs, eligibility, and coverage to provide insightful assistance.

• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and benefit schedule.

• Cooperate with other teams including Medical and Claims to formulate an appropriate reply.

• Contact healthcare providers and the customer regarding incomplete files.

• Provide support to management and recommend service improvement.

The successful applicant will have:

• A first experience in Customer Service would be a plus.

• A passion and talent for client service and the desire to solve issues.

• The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.

• Excellent interpersonal and communication skills, passionate about customer service.

• Excellent proficiency in English.

• A great sense of accuracy and work ethic.

• Able to work independently with structure and methodology.

What we offer:

• More than a job you will get opportunities for growth and progression

• You will be coached and trained by a professional expert in their field

• You will be working for six countries in the region

• You will be joining a young and diverse team of professionals

• A comprehensive set of benefits including health insurance and a competitive reward scheme